Network Incident relating to storage
Monitoring - We have replaced the faulty switch, we are currently monitoring
Apr 11, 2025 - 03:39 SAST
Update - The scheduled maintenance performed last night was unsuccessful due to technical difficulties. The next maintenance window is scheduled for Wednesday the 9th of April at 16:00pm.

We appreciate your patience and will provide further updates as needed.
Apr 04, 2025 - 09:45 SAST
Update - We will be installing the replacement storage switch today at 17:00pm.

There will be no expected downtime.
Apr 03, 2025 - 10:49 SAST
Identified - We have identified an issue with a Storage Fabric Switch.

A replacement is being order to replace this device.

All hosted systems are online and functional, but redundancy has been reduced.
Mar 28, 2025 - 14:48 SAST
Uptime over the past 90 days. View historical uptime.
Redstor Backup Operational
90 days ago
99.96 % uptime
Today
VPS Hosting Operational
90 days ago
100.0 % uptime
Today
Backup and Protect Operational
90 days ago
99.87 % uptime
Today
Backup Web Console Operational
90 days ago
99.75 % uptime
Today
Backup Storage Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Everfiles Operational
90 days ago
99.99 % uptime
Today
S3 Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Hosting Backup Platform Incident
Resolved - Incident has been resolved and backups have been caught up and running for several days.
Apr 17, 14:38 SAST
Monitoring - We have identified and resolved the issue.

We are currently catching up on any pending backups and monitoring the system.
Apr 11, 17:00 SAST
Update - We are continuing to investigate this issue.
Apr 11, 03:40 SAST
Investigating - We are currently investigating a network issue causing some failed/timed-out backups. This is also affecting any restores older than 3 days resulting in delayed restore times.
Apr 11, 03:37 SAST
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

Unresolved incident: Network Incident relating to storage.

Apr 10, 2025
Vodacom Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 SAST
Scheduled - Description: Vodacom is upgrading their firmware on their ASR device

Clients utilising the old Vodacom IP range may have no connectivity during this window, this is managed by Vodacom technicians.

After-hours support will be on standby.

Date: 09-04-2025 to 10-04-2025

Hours: Between 11:00pm and 03:00am
Mar 27, 16:11 SAST
Apr 9, 2025
Apr 8, 2025
Backup and Protect Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:00 SAST
Scheduled - Our service provider is performing updates to our Backup and Protect console.

Maintenance timeline (GMT +02): 07 April 2025 10:00 PM - 08 April 2025 02:00 AM
Maintenance total duration: 4h 0m
Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 25.03 release.
Release notes will be available https://dl.managed-protection.com/u/baas/rn/25.03/en-US/AcronisCyberCloud_relnotes.htm
Affected by maintenance: Backup and Protect Web Console
Apr 1, 10:48 SAST
Apr 7, 2025
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