Monitoring - We have replaced the faulty switch, we are currently monitoring
Apr 11, 2025 - 03:39 SAST
Update - The scheduled maintenance performed last night was unsuccessful due to technical difficulties. The next maintenance window is scheduled for Wednesday the 9th of April at 16:00pm.
We appreciate your patience and will provide further updates as needed.
Apr 04, 2025 - 09:45 SAST
Update - We will be installing the replacement storage switch today at 17:00pm.
There will be no expected downtime.
Apr 03, 2025 - 10:49 SAST
Identified - We have identified an issue with a Storage Fabric Switch.
A replacement is being order to replace this device.
All hosted systems are online and functional, but redundancy has been reduced.
Mar 28, 2025 - 14:48 SAST
Redstor Backup
Operational
90 days ago
99.96
% uptime
Today
VPS Hosting
Operational
90 days ago
100.0
% uptime
Today
Backup and Protect
Operational
90 days ago
99.87
% uptime
Today
Backup Web Console
Operational
90 days ago
99.75
% uptime
Today
Backup Storage
Operational
90 days ago
100.0
% uptime
Today
Disaster Recovery
Operational
90 days ago
100.0
% uptime
Today
Everfiles
Operational
90 days ago
99.99
% uptime
Today
S3
Operational
90 days ago
100.0
% uptime
Today
Internet Connectivity
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Incident has been resolved and backups have been caught up and running for several days.
Apr 17, 14:38 SAST
Monitoring -
We have identified and resolved the issue.
We are currently catching up on any pending backups and monitoring the system.
Apr 11, 17:00 SAST
Update -
We are continuing to investigate this issue.
Apr 11, 03:40 SAST
Investigating -
We are currently investigating a network issue causing some failed/timed-out backups. This is also affecting any restores older than 3 days resulting in delayed restore times.
Apr 11, 03:37 SAST
Apr 16, 2025
No incidents reported.
Apr 15, 2025
No incidents reported.
Apr 14, 2025
No incidents reported.
Apr 13, 2025
No incidents reported.
Apr 12, 2025
No incidents reported.
Apr 11, 2025
Unresolved incident: Network Incident relating to storage.
Completed -
The scheduled maintenance has been completed.
Apr 8, 02:00 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:00 SAST
Scheduled -
Our service provider is performing updates to our Backup and Protect console.
Maintenance timeline (GMT +02): 07 April 2025 10:00 PM - 08 April 2025 02:00 AM Maintenance total duration: 4h 0m Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 25.03 release. Release notes will be available https://dl.managed-protection.com/u/baas/rn/25.03/en-US/AcronisCyberCloud_relnotes.htm Affected by maintenance: Backup and Protect Web Console
Apr 1, 10:48 SAST