Acronis has completed the migration, services are currently online. We are monitoring for the rest of the window.
Posted Aug 06, 2025 - 15:56 SAST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 05, 2025 - 09:45 SAST
Scheduled
We have been notified by Acronis that their web console and authentication platform is currently being moved to a different Data Centre.
We are writing to inform you that Acronis will be migrating operations to a new data center to enhance data center and network performance. Migration is performed in stages and in this stage we will be migrating the management/platform layer of the data center you are currently using.
The process is planned to start on Aug 5th, 2025 and will last up to 48 hours.
Our team will continue to be on-site to oversee the transition and will continue to follow rigorous protocols to minimize any disruption to your services.
Impacted services:
All User interface and platform related services will not be available:
Management and backup console including any reporting, provisioning and integrations. Cloud to Cloud backups for MS O365 and Gsuite and physical backup to cloud hosted/hybrid storages Failover/Failback for Disaster Recovery EDR/XDR alerts, investigation and response functionality including MDR Remote monitoring and management (RMM) and Professional services automation (PSA) Email and Collaboration apps security, Security Awareness training Files Cloud and Notary
Physical backup, running DR and all agent base services will continue to operate:
Backup to local storage (SMB, network locations) of physical workloads DR Primary servers and VMs in a failover status EDR/XDR Antivirus and Antimalware Data loss prevention as per the applied rules
The public IP range associated with the EU8 data center will change as a result.
Actions needed prior to the migration date:
Before the scheduled maintenance date, please make sure the outbound destination IP subnets listed above are allowed on your customers' firewalls to ensure uninterrupted cloud connectivity. Also, please keep the old destination IPs for a period of 90 days after the migration.
FQDN (CNAMEs) Old IP address: New IP address range: agents-eu8-cloud.acronis.com 45.11.129.23 45.11.129.24 185.174.141.23 185.174.141.24 eu8-cloud.acronis.com rs-eu8-cloud.acronis.com cloud-wr-eu8.acronis.com bc-eu8-baas.acronis.com 45.11.129.21 45.11.129.22 185.174.141.21 185.174.141.22 branded-eu8-cloud.acronis.com 45.11.129.67 45.11.129.68 185.174.141.67 185.174.141.68 fra4-repo.acronis.com 45.11.129.37 185.174.141.37
Once the migration has concluded, please check that all your services are up and running. No specific actions are required on your part.
Your partnership is invaluable to us, and we appreciate your understanding as Acronis improves the quality of our services.
As we host our own backup storage, backups should continue to run as per your backup plan, unfortunately no actions related to the web console will function during this 48 hour window.
Posted Aug 05, 2025 - 09:44 SAST
This scheduled maintenance affected: Backup and Protect (Backup Web Console).