Cloud Connexa Connectivity Outage

Incident Report for Metrofile Cloud

Resolved

The OpenVPN clients using CloudConnexa is back up and running. If you continue to experience any issues, please reach out to support@metrofilecloud.com.
Thank you for your understanding and patience.
Posted May 20, 2026 - 10:17 SAST

Monitoring

OpenVPN have advised that a fix has been implemented and they are currently monitoring the affected services.

We will provide an Incident Report once it has been received from OpenVPN.

We appreciate your patience while the matter is being monitored.
Posted May 19, 2026 - 14:06 SAST

Investigating

We are investigating an outage from OpenVPN affecting clients connecting to our VPS using Cloud Connexa license. A ticket has been raised with OpenVPN, and we are actively investigating.
Posted May 19, 2026 - 09:50 SAST
This incident affected: VPS Hosting.