MS365 Backup failures

Incident Report for Metrofile Cloud

Resolved

Our backup service provider has found the associated bug causing the issue and this has been hot fixed.

Please contact support@metrofilecloud.com if you are still experiencing issues using C2C backups.

Posted Jul 11, 2025 - 19:43 SAST

Investigating

We are currently investigating an issue related to clients backing up Office365 using our Cloud-to-Cloud(C2C) backup software.

Currently manual backups work, please run manual backups in the mean time.

We have escalated to our software provider for investigation.

Posted Jul 03, 2025 - 15:46 SAST

This incident affected: Backup and Protect (Backup Web Console, Backup Storage).