Acronis Backup & Protect Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 2026 - 19:00 SAST
Scheduled - Our service provider will update the Acronis Cyber Infrastructure cluster to the next version to improve the overall quality of the provided services, including stability and security.

Maintenance timeline (GMT +02): 24 February 2026 19:00 PM - 25 February 2026 05:00 AM
Maintenance total duration: 10h 0m
Maintenance details: No service interruption is expected. However, some storage-related operations may be delayed during the update
Feb 24, 2026 19:00 - Feb 25, 2026 05:00 SAST
Uptime over the past 90 days. View historical uptime.
Redstor Backup Operational
90 days ago
100.0 % uptime
Today
VPC Hosting Operational
90 days ago
100.0 % uptime
Today
VPS Hosting Operational
90 days ago
100.0 % uptime
Today
Backup and Protect Under Maintenance
90 days ago
100.0 % uptime
Today
Backup Web Console Under Maintenance
90 days ago
100.0 % uptime
Today
Backup Storage Under Maintenance
90 days ago
100.0 % uptime
Today
Disaster Recovery Under Maintenance
90 days ago
100.0 % uptime
Today
Everfiles Operational
90 days ago
100.0 % uptime
Today
S3 Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 24, 2026

Unresolved incident: Acronis Backup & Protect Maintenance.

Feb 23, 2026

No incidents reported.

Feb 22, 2026
Acronis Backup & Protect Maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 12:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 05:30 SAST
Scheduled - Maintenance timeline (GMT +02): 22 February 2026 05:30 AM - 22 February 2026 12:00 PM
Maintenance total duration: 6h 30m
Maintenance details: We will update the Acronis Cyber Infrastructure Cluster to the latest Operating System Version. No down time is expected, there might be intermittent backup failures.
Feb 17, 09:32 SAST
Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Vodacom IPT Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 04:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 23:00 SAST
Scheduled - We have scheduled maintenance on our Vodacom IPT line.

During the maintenance window, there may be a brief interruption to services that rely on this circuit. Our team will be working to minimize any potential impact and will monitor connectivity closely throughout the process.

If any unexpected issues arise, we will communicate updates promptly.

Please contact vps@metrofilecloud.com for any enquiries and support.
Feb 18, 08:42 SAST
Feb 18, 2026
Internet Connectivity Latency
Resolved - This incident has been resolved.
Feb 18, 08:32 SAST
Update - We have assessed that the main routing issue is fixed, however we are working with our provider over the next 24 hours to improve the routing for better latency.

Please report any connectivity issues to vps@metrofilecloud.com.
Feb 5, 22:28 SAST
Update - We are pleased to provide a final update regarding the recent network routing issues. Our upstream providers and engineering teams have confirmed that a permanent resolution has been implemented.

Restoration and Testing Schedule:
To ensure the continued stability of your environment, we have scheduled a controlled re-activation of the effected circuits.

Action: Final line restoration and live traffic testing.

Time: Tonight, February 5, 2026, at 21:00 SAST.

During this window, our team will be monitoring throughput and latency metrics in real-time to guarantee that performance meets.

We sincerely apologize for the disruption this incident caused to your business operations. We understand that consistent connectivity is critical to your success. In response to this event, we are performing a comprehensive post-incident review to further harden our infrastructure and accelerate the deployment of even more resilient, redundant routing solutions for all our clients.

Please contact vps@metrofilecloud.com if you experience any connectivity issues after this window.
Feb 5, 16:39 SAST
Monitoring - We are testing our lines after our ISP has confirmed the issue was resolved.
Feb 5, 15:28 SAST
Investigating - We are investigating a partial routing issue affecting our clients utilising our Liquid breakout.

We will be turning off that line and running on our secondary line until Liquid can confirm the issue is resolved.

We apologize for any inconvenience caused.
Feb 5, 09:32 SAST
Vodacom IPT Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 04:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:00 SAST
Scheduled - We have scheduled maintenance on our Vodacom IPT line.

During the maintenance window, there may be a brief interruption to services that rely on this circuit. Our team will be working to minimize any potential impact and will monitor connectivity closely throughout the process.

If any unexpected issues arise, we will communicate updates promptly.

Please contact vps@metrofilecloud.com for any enquiries and support.
Feb 13, 10:34 SAST
Feb 17, 2026
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Scheduled Maintenance: Data Centre PDU Infrastructure Replacement
Completed - The scheduled maintenance has been completed.
Feb 12, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 23:00 SAST
Scheduled - Scheduled Maintenance: Data Centre PDU Infrastructure Replacement
Date: 11 February 2026– 12 February 2026

Scheduled Impact: No Service Impact Expected

Overview
Our Data Centre provider has notified us of a critical infrastructure upgrade involving the Power Distribution Unit (PDU) systems serving our cabinets. This maintenance is required to ensure the highest levels of power redundancy and stability for our infrastructure moving forward.

Maintenance Schedule
Work will be performed on the following dates for our cabinets:

February 11 – 12

Times: 23:00 - 05:00
Length: 6 hours

Client Impact: None Expected
We anticipate no disruption to client services during this operation. However we are aware that an outage is possible based on the nature of the Maintenance being performed.

Our infrastructure is architected for full high-availability with redundant power feeds. All critical equipment is connected to dual Power Distribution Units (PDUs) (Feed A and Feed B).

When power is cycled on one PDU, the equipment will automatically and seamlessly draw power from the redundant feed.

Our Data Centre provider is fully aware of the criticality of our services and will be closely monitoring all systems during the changeover to ensure stability.

Technical Procedure
For transparency, the upgrade will follow this strict three-step protocol to maintain continuous uptime:

Isolation: Power will be switched off on one side of the PDU (e.g., Side A). All equipment loads will temporarily run entirely on the redundant opposite side (Side B).

Rotation: Once the first side is active and stable, the process will be repeated for the opposite side (Side B), with the load transferring to the newly upgraded Side A.

Our Infrastructure team will be monitor our systems during these periods and have remote hands onsite if required.

Please contact vps@metrofilecloud.com if you have further questions or require assistance.
Feb 9, 17:48 SAST
Feb 11, 2026
Acronis Backup and Protect Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 05:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 19:00 SAST
Scheduled - Our service provider will update the Acronis Cyber Infrastructure cluster to the next version to improve the overall quality of the provided services, including stability and security.

Maintenance timeline (GMT +02): 10 February 2026 19:00 PM - 11 February 2026 05:00 AM
Maintenance total duration: 10h 0m
Maintenance details: No service interruption is expected. However, some storage-related operations may be delayed during the update, which could impact some services.
Feb 6, 15:02 SAST
Feb 10, 2026
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