Mandatory Upgrades
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 2025 - 10:30 SAST
Scheduled - We’re reaching out to let you know that we are performing mandatory upgrades to our VDC hosting platform, starting today, 17 July 2025.

We apologise for the short notice and appreciate your understanding.

Please note this important information and what this means for you:

Each upgrade is tailored to your environment and upgrades will be done individually over the coming weeks.

You may experience a brief downtime of up to 15 minutes during your upgrade.

No action is required on your side, and no data loss is expected.

You will receive a personal notification at least one hour in advance of your scheduled upgrade.
These upgrades are part of our ongoing efforts to keep your services running smoothly, securely, and reliably.

If you have any questions, please don’t hesitate to contact our support team at vps@metrofilecloud.com or call 087 943 2278.
Jul 18, 2025 10:30 - Oct 16, 2025 10:30 SAST
Uptime over the past 90 days. View historical uptime.
Redstor Backup Operational
90 days ago
100.0 % uptime
Today
VPC Hosting Operational
90 days ago
100.0 % uptime
Today
VPS Hosting Operational
90 days ago
99.99 % uptime
Today
Backup and Protect Operational
90 days ago
100.0 % uptime
Today
Backup Web Console Operational
90 days ago
100.0 % uptime
Today
Backup Storage Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
99.8 % uptime
Today
Everfiles Operational
90 days ago
100.0 % uptime
Today
S3 Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
99.21 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025
Patch Management Phase 2 - 13 September 2025
Completed - The scheduled maintenance has been completed.
Sep 14, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:30 SAST
Scheduled - Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.

Start Time: 18:30
End Time: 02:30
Total: 8hrs
Sep 12, 11:31 SAST
Sep 13, 2025
Patch Management Phase 1 - 12 September 2025
Completed - The scheduled maintenance has been completed.
Sep 13, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:30 SAST
Scheduled - Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.

Start Time: 18:30
End Time: 02:30
Total: 8hrs
Sep 12, 11:30 SAST
Sep 12, 2025
Everfiles Network Migration
Completed - The scheduled maintenance has been completed.
Sep 12, 15:05 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:05 SAST
Scheduled - We will be performing a network migration for our Everfiles platform.

Expected downtime: up to 10 minutes during the window
Sep 12, 14:02 SAST
Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Cloudvault S3 Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 13:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:30 SAST
Scheduled - We will be performing a quick networking change-over for our S3 cluster.

Please ensure that systems sending data to S3 continue to have connection after the change-over.

Expected Downtime: 10-30 Minutes
Sep 9, 12:27 SAST
Sep 8, 2025
Metrofile Cloud Disaster Recovery - Web Console Outage
Resolved - DR Systems continue to be stable, we are closing out this incident.
Sep 8, 14:18 SAST
Monitoring - Our service provider has notified us that services have been restored. During this outage backups failed, however systems are stable and functional now and pending backups will complete.

We are monitoring and will provide the RCA to the post-mortem after we receive it.
Sep 5, 17:45 SAST
Update - Our service provider is still working on a resolution, however some services have come online.
Sep 5, 16:33 SAST
Investigating - We are currently investigating a Web Console outage from our Service Provider
Sep 5, 12:39 SAST
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025
Acronis Backup and Protect Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 21:30 SAST
Scheduled - Our service provider is performing updates to our Acronis Backup and Protect console.

Maintenance timeline (GMT +02): 01 September 2025 21:30 PM
Maintenance total duration: 4h 0m
Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 25.08
Services may become unavailable for up to 2 hours during the activity.
Affected by maintenance: Acronis Backup and Protect console
Aug 25, 13:19 SAST
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