All Systems Operational

Uptime over the past 90 days. View historical uptime.
Redstor Backup Operational
90 days ago
100.0 % uptime
Today
VPC Hosting Operational
90 days ago
100.0 % uptime
Today
VPS Hosting Operational
90 days ago
100.0 % uptime
Today
Backup and Protect Operational
90 days ago
100.0 % uptime
Today
Backup Web Console Operational
90 days ago
100.0 % uptime
Today
Backup Storage Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Everfiles Operational
90 days ago
100.0 % uptime
Today
S3 Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Metrofile Cloud Backup & Protect Maintenance Apr 7, 2026 18:00 - Apr 8, 2026 04:00 SAST

Maintenance details: Metrofile Cloud Backup & Protect cloud components will be updated to the latest version.
Maintenance timeline (GMT +02): 18:00 PM 07 April 2026 - 04:00 AM 08 April 2026
Maintenance total duration: 10h 0m
Affected by maintenance: No service interruption is expected. However, some storage-related operations may be delayed during the update.
Posted on Mar 30, 2026 - 15:32 SAST
Mar 31, 2026

No incidents reported today.

Mar 30, 2026
Internet Connectivity Incident
Resolved - We are happy systems remain online and operational.
Mar 30, 10:06 SAST
Monitoring - A fix has been implemented by Vodacom and we are monitoring. Systems currently show online and we are monitoring.
Mar 27, 14:20 SAST
Investigating - We are currently investigating an Internet Connectivity issue relating to our Vodacom DIA, Vodacom have reported an outage to us and they are busy working on a resolution.
Mar 27, 13:43 SAST
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Mar 26, 2026
Acronis Backup & Protect Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 01:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 SAST
Scheduled - Maintenance timeline (GMT +02): 25 March 2026 21:30 PM - 26 March 2026 01:30 AM
Maintenance total duration: 4h 0m
Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 26.03 release.
Services impact: Acronis Services may become unavailable for up to 2 hours during the activity.
Mar 17, 10:18 SAST
Mar 25, 2026
Mar 24, 2026
Partial Service Disruption – Upstream Internet Provider Outage
Resolved - Internet connectivity has been successfully restored from the upstream provider.

The issue was resolved by reseating the SFP cable from the patch panel, which restored normal connectivity.

If you have any questions please contact vps@metrofilecloud.com.
Mar 24, 12:39 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 10:51 SAST
Update - Our upstream provider has identified the issue and is actively working on a resolution. SFP modules are currently being replaced as part of the remediation process. We will provide further updates as more information becomes available.
Mar 24, 09:57 SAST
Identified - One of our upstream internet providers is currently experiencing an outage. Traffic has been successfully rerouted through our redundant connection, and services remain fully operational.

Affected Services:
No expected degradation in service

We will provide an update if the situation changes or once the upstream provider has fully resolved the issue.
Mar 24, 07:14 SAST
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026
VPC Hosting Backup Platform Incident
Postmortem - Read details
Mar 19, 16:34 SAST
Resolved - This incident has been resolved and all backups are running successfully.
Mar 18, 13:38 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 15:36 SAST
Investigating - We are currently investigating an issue affecting a subset backups within our Cohesity backup platform.

Following a recent platform update to Cohesity version 7.3.2, we observed that some virtual machine backups are remaining in a queued state and are not starting as expected. Initial troubleshooting has been performed, including verification of cluster services, VMware source connectivity, and job scheduling. While many backups continue to run successfully, some VMs are still impacted.

At this time, we have escalated the issue to Cohesity Support and are actively working with their engineering team to identify the root cause and implement a resolution.

No data loss has occurred and existing backups remain intact. The issue currently affects the initiation of certain scheduled backups only.

We will provide further updates as additional information becomes available or once a resolution has been implemented.

If you have any questions or require further details, please contact our support team at vps@metrofilecloud.com

Thank you for your patience while we work to resolve this issue.
Mar 13, 09:41 SAST
Mar 17, 2026
Acronis Backup & Protect Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 23:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:30 SAST
Scheduled - Maintenance timeline (GMT +02): 17 March 2026 18:30 PM - 17 March 2026 23:30 PM
Maintenance total duration: 5h 0m
Maintenance details: Acronis Cloud Team will carry on an infrastructure network activity to migrate the traffic under new Firewall for an overall better quality of the provided Acronis services.
Services impact: Acronis Services will experience a brief performance degradation for up to 10 minutes during the traffic rerouting.
Mar 13, 11:42 SAST
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