Update - We have assessed that the main routing issue is fixed, however we are working with our provider over the next 24 hours to improve the routing for better latency.
Please report any connectivity issues to vps@metrofilecloud.com.
Feb 05, 2026 - 22:28 SAST
Please report any connectivity issues to vps@metrofilecloud.com.
Feb 05, 2026 - 22:28 SAST
Update - We are pleased to provide a final update regarding the recent network routing issues. Our upstream providers and engineering teams have confirmed that a permanent resolution has been implemented.
Restoration and Testing Schedule:
To ensure the continued stability of your environment, we have scheduled a controlled re-activation of the effected circuits.
Action: Final line restoration and live traffic testing.
Time: Tonight, February 5, 2026, at 21:00 SAST.
During this window, our team will be monitoring throughput and latency metrics in real-time to guarantee that performance meets.
We sincerely apologize for the disruption this incident caused to your business operations. We understand that consistent connectivity is critical to your success. In response to this event, we are performing a comprehensive post-incident review to further harden our infrastructure and accelerate the deployment of even more resilient, redundant routing solutions for all our clients.
Please contact vps@metrofilecloud.com if you experience any connectivity issues after this window.
Feb 05, 2026 - 16:39 SAST
Restoration and Testing Schedule:
To ensure the continued stability of your environment, we have scheduled a controlled re-activation of the effected circuits.
Action: Final line restoration and live traffic testing.
Time: Tonight, February 5, 2026, at 21:00 SAST.
During this window, our team will be monitoring throughput and latency metrics in real-time to guarantee that performance meets.
We sincerely apologize for the disruption this incident caused to your business operations. We understand that consistent connectivity is critical to your success. In response to this event, we are performing a comprehensive post-incident review to further harden our infrastructure and accelerate the deployment of even more resilient, redundant routing solutions for all our clients.
Please contact vps@metrofilecloud.com if you experience any connectivity issues after this window.
Feb 05, 2026 - 16:39 SAST
Monitoring - We are testing our lines after our ISP has confirmed the issue was resolved.
Feb 05, 2026 - 15:28 SAST
Feb 05, 2026 - 15:28 SAST
Investigating - We are investigating a partial routing issue affecting our clients utilising our Liquid breakout.
We will be turning off that line and running on our secondary line until Liquid can confirm the issue is resolved.
We apologize for any inconvenience caused.
Feb 05, 2026 - 09:32 SAST
We will be turning off that line and running on our secondary line until Liquid can confirm the issue is resolved.
We apologize for any inconvenience caused.
Feb 05, 2026 - 09:32 SAST
Redstor Backup
Operational
VPC Hosting
Operational
VPS Hosting
Operational
Backup and Protect
Operational
Backup Web Console
Operational
Backup Storage
Operational
Disaster Recovery
Operational
Everfiles
Operational
S3
Operational
Internet Connectivity
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Patch Management Phase 1 - 13 February 2026 Feb 13, 2026 18:30 - Feb 14, 2026 02:30 SAST
Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.
Start Time: 18:30
End Time: 02:30
Total: 8hrs
Posted on Feb 10, 2026 - 07:38 SAST
Start Time: 18:30
End Time: 02:30
Total: 8hrs
Posted on Feb 10, 2026 - 07:38 SAST
Patch Management Phase 2 - 14 February 2026 Feb 14, 2026 18:30 - Feb 15, 2026 02:30 SAST
Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.
Start Time: 18:30
End Time: 02:30
Total: 8hrs
Posted on Feb 10, 2026 - 07:39 SAST
Start Time: 18:30
End Time: 02:30
Total: 8hrs
Posted on Feb 10, 2026 - 07:39 SAST