All Systems Operational

Uptime over the past 90 days. View historical uptime.
Redstor Backup Operational
90 days ago
99.67 % uptime
Today
VPC Hosting Operational
90 days ago
100.0 % uptime
Today
VPS Hosting Operational
90 days ago
99.99 % uptime
Today
Backup and Protect Operational
90 days ago
100.0 % uptime
Today
Backup Web Console Operational
90 days ago
100.0 % uptime
Today
Backup Storage Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Everfiles Operational
90 days ago
100.0 % uptime
Today
S3 Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
99.61 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Metrofile Cloud Backup & Protect Maintenance Jun 8, 2026 18:00 - Jun 9, 2026 04:00 SAST

Maintenance details: Metrofile Cloud Backup & Protect cloud components will be updated to the latest version.
Maintenance timeline (GMT +02): 18:00 PM 08 June 2026 - 04:00 AM 09 June 2026
Maintenance total duration: 10h 0m
Affected by maintenance: No full service interruption is expected. However, during the update, storage-related operations may experience delays or temporary failures. including intermittent operation failures. Any experienced delays will resolve on their own with no action required on your part.
Release notes will be available upon request.
Posted on May 18, 2026 - 12:20 SAST

Metrofile Cloud Backup & Protect Maintenance Jun 9, 2026 18:00 - Jun 10, 2026 04:00 SAST

Maintenance details: Metrofile Cloud Backup & Protect cloud components will be updated to the latest version.
Maintenance timeline (GMT +02): 18:00 PM 09 June 2026 - 04:00 AM 10 June 2026
Maintenance total duration: 10h 0m
Affected by maintenance: No full service interruption is expected. However, during the update, storage-related operations may experience delays or temporary failures. including intermittent operation failures. Any experienced delays will resolve on their own with no action required on your part.
Release notes will be available upon request.
Posted on May 18, 2026 - 12:14 SAST

Metrofile Cloud Backup & Protect Maintenance Jun 11, 2026 18:00 - Jun 12, 2026 04:00 SAST

Maintenance details: Metrofile Cloud Backup & Protect cloud components will be updated to the latest version.
Maintenance timeline (GMT +02): 18:00 PM 11 June 2026 - 04:00 AM 12 June 2026
Maintenance total duration: 10h 0m
Affected by maintenance: No full service interruption is expected. However, during the update, storage-related operations may experience delays or temporary failures. including intermittent operation failures. Any experienced delays will resolve on their own with no action required on your part.
Release notes will be available upon request.
Posted on May 18, 2026 - 12:21 SAST
May 31, 2026

No incidents reported today.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
Metrofile Cloud Backup & Protect - Backup Failures from Microsoft Update KB5083769
Resolved - VSS Writer issues have been resolved with the latest Microsoft Update, we are happy that client systems are backing up.

If you are still having issues backing up, please contact support@metrofilecloud.com to assist.
May 27, 16:11 SAST
Monitoring - Microsoft has confirm that their recent update has resolved the VSS issue affecting Windows 11 machines backing up with Acronis.

Please update your systems to KB5089549 released on the 12th of May, and run a test backup.

https://care.acronis.com/s/article/Acronis-Cyber-Protect-Cloud-Backup-fails-with-The-backup-has-failed-because-Microsoft-VSS-has-timed-out-during-the-snapshot-creation-after-installing-Windows-11-update-KB5083769?language=en_US

Please contact support@metrofilecloud.com for additional information or if the issue persists.
May 18, 12:21 SAST
Identified - Dear valued Resellers and Customers,

We are currently tracking a known issue following Microsoft’s April 2026 security update (KB5083769). This update is causing backup failures across multiple backup platforms.

THE ISSUE

The Microsoft update blocks a specific vulnerable kernel driver used for managing backup images. This results in Microsoft VSS timeouts during the snapshot process.
• Error Message: "The backup has failed because Microsoft VSS has timed out during the snapshot creation."
• Scope: This is a broad Windows 11 issue affecting multiple backup vendors; it is not a security vulnerability within Acronis itself.

CURRENT STATUS & WORKAROUNDS

• Official Guidance: Microsoft does not recommend a broad uninstallation of this security update.
• Risk-Based Decision: If backups are business-critical on an affected system, you may consider temporarily deferring or removing the update. This should be evaluated as a short-term, risk-based workaround until a permanent fix is released.
• Resources: Microsoft KB5083769
https://support.microsoft.com/en-us/topic/april-14-2026-kb5083769-os-builds-26200-8246-and-26100-82…
• Acronis Support KB Article
https://care.acronis.com/s/article/Acronis-Cyber-Protect-Cloud-Backup-fails-with-The-backup-has-fai…

OUR ACTION PLAN

Our team is actively monitoring backup statuses across all managed platforms. If you detect the VSS timeout error on your systems, please contact our support team immediately so we can document the impact and assist with manual remediation.


COMMUNICATION

We will revert with any feedback from Microsoft to install the new KB that gets released to fix the VSS timeout and backup failures.
Please reach out to support@metrofilecloud.com for any support or queries.
May 6, 12:54 SAST
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026
Patch Management Phase 2 - 23 May 2026
Completed - The scheduled maintenance has been completed.
May 24, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 18:30 SAST
Scheduled - Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.

Start Time: 18:30
End Time: 02:30
Total: 8hrs
May 14, 13:34 SAST
May 23, 2026
Patch Management Phase 1 - 22 May 2026
Completed - The scheduled maintenance has been completed.
May 23, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 18:30 SAST
Scheduled - Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.

Start Time: 18:30
End Time: 02:30
Total: 8hrs
May 14, 13:37 SAST
May 22, 2026
May 21, 2026

No incidents reported.

May 20, 2026
Cloud Connexa Connectivity Outage
Resolved - The OpenVPN clients using CloudConnexa is back up and running. If you continue to experience any issues, please reach out to support@metrofilecloud.com.
Thank you for your understanding and patience.
May 20, 10:17 SAST
Monitoring - OpenVPN have advised that a fix has been implemented and they are currently monitoring the affected services.

We will provide an Incident Report once it has been received from OpenVPN.

We appreciate your patience while the matter is being monitored.
May 19, 14:06 SAST
Investigating - We are investigating an outage from OpenVPN affecting clients connecting to our VPS using Cloud Connexa license. A ticket has been raised with OpenVPN, and we are actively investigating.
May 19, 09:50 SAST
May 19, 2026
Vodacom ISP - Scheduled Maintenance - Cable Cleanup in Isando
Completed - The scheduled maintenance has been completed.
May 19, 04:35 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:35 SAST
Scheduled - We have been notified that Vodacom will be having scheduled maintenance on their core networking equipment at the Data Centre

Vodacom will be performing a cable cleanup which may cause a disruption in services for 10 minutes. However, the planned work is in Isando and should not affect any connections.

Our team will be working to minimize any potential impact and will monitor connectivity closely throughout the process.

If any unexpected issues arise, we will communicate updates promptly.

Please contact support@metrofilecloud.com for any enquiries and support.
May 18, 12:31 SAST
May 18, 2026
May 17, 2026

No incidents reported.

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