Vodacom DIA Network Incident
Identified - We have identified an issue related to our Vodacom DIA line that may affect clients systems using this older link.

Vodacom are busy with the incident and some services are functioning correctly again.

Please let vps@metrofilecloud.com know if you are having internet issue.
Oct 17, 2025 - 11:17 SAST
Uptime over the past 90 days. View historical uptime.
Redstor Backup Operational
90 days ago
100.0 % uptime
Today
VPC Hosting Operational
90 days ago
100.0 % uptime
Today
VPS Hosting Operational
90 days ago
100.0 % uptime
Today
Backup and Protect Operational
90 days ago
100.0 % uptime
Today
Backup Web Console Operational
90 days ago
100.0 % uptime
Today
Backup Storage Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
99.8 % uptime
Today
Everfiles Operational
90 days ago
100.0 % uptime
Today
S3 Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Degraded Performance
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 19, 2025
Patch Management Phase 2 - 18th October 2025
Completed - The scheduled maintenance has been completed.
Oct 19, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:30 SAST
Scheduled - Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.

Start Time: 18:30
End Time: 02:30
Total: 8hrs
Oct 16, 11:22 SAST
Oct 18, 2025
VPS Hosting Updates - 17 October
Completed - The scheduled maintenance has been completed.
Oct 18, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 18:30 SAST
Scheduled - We will be updating our VPS hosting software across all our nodes to the latest version. There is no expected downtime for clients.

Start time: 18:30
End time: 02:30
Hours: 8
Oct 16, 11:27 SAST
Patch Management Phase 1 - 17 October 2025
Completed - The scheduled maintenance has been completed.
Oct 18, 02:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 18:30 SAST
Scheduled - Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.

Start Time: 18:30
End Time: 02:30
Total: 8hrs
Oct 16, 11:20 SAST
Oct 17, 2025

Unresolved incident: Vodacom DIA Network Incident.

Oct 16, 2025
Mandatory Upgrades
Completed - The scheduled maintenance has been completed.
Oct 16, 10:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 10:30 SAST
Scheduled - We’re reaching out to let you know that we are performing mandatory upgrades to our VDC hosting platform, starting today, 17 July 2025.

We apologise for the short notice and appreciate your understanding.

Please note this important information and what this means for you:

Each upgrade is tailored to your environment and upgrades will be done individually over the coming weeks.

You may experience a brief downtime of up to 15 minutes during your upgrade.

No action is required on your side, and no data loss is expected.

You will receive a personal notification at least one hour in advance of your scheduled upgrade.
These upgrades are part of our ongoing efforts to keep your services running smoothly, securely, and reliably.

If you have any questions, please don’t hesitate to contact our support team at vps@metrofilecloud.com or call 087 943 2278.
Jul 18, 10:00 SAST
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

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