Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 2026 - 15:36 SAST
Mar 13, 2026 - 15:36 SAST
Investigating - We are currently investigating an issue affecting a subset backups within our Cohesity backup platform.
Following a recent platform update to Cohesity version 7.3.2, we observed that some virtual machine backups are remaining in a queued state and are not starting as expected. Initial troubleshooting has been performed, including verification of cluster services, VMware source connectivity, and job scheduling. While many backups continue to run successfully, some VMs are still impacted.
At this time, we have escalated the issue to Cohesity Support and are actively working with their engineering team to identify the root cause and implement a resolution.
No data loss has occurred and existing backups remain intact. The issue currently affects the initiation of certain scheduled backups only.
We will provide further updates as additional information becomes available or once a resolution has been implemented.
If you have any questions or require further details, please contact our support team at vps@metrofilecloud.com
Thank you for your patience while we work to resolve this issue.
Mar 13, 2026 - 09:41 SAST
Following a recent platform update to Cohesity version 7.3.2, we observed that some virtual machine backups are remaining in a queued state and are not starting as expected. Initial troubleshooting has been performed, including verification of cluster services, VMware source connectivity, and job scheduling. While many backups continue to run successfully, some VMs are still impacted.
At this time, we have escalated the issue to Cohesity Support and are actively working with their engineering team to identify the root cause and implement a resolution.
No data loss has occurred and existing backups remain intact. The issue currently affects the initiation of certain scheduled backups only.
We will provide further updates as additional information becomes available or once a resolution has been implemented.
If you have any questions or require further details, please contact our support team at vps@metrofilecloud.com
Thank you for your patience while we work to resolve this issue.
Mar 13, 2026 - 09:41 SAST
Redstor Backup
Operational
VPC Hosting
Operational
VPS Hosting
Operational
Backup and Protect
Operational
Backup Web Console
Operational
Backup Storage
Operational
Disaster Recovery
Operational
Everfiles
Operational
S3
Operational
Internet Connectivity
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Acronis Backup & Protect Maintenance Mar 25, 2026 21:30 - Mar 26, 2026 01:30 SAST
Maintenance timeline (GMT +02): 25 March 2026 21:30 PM - 26 March 2026 01:30 AM
Maintenance total duration: 4h 0m
Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 26.03 release.
Services impact: Acronis Services may become unavailable for up to 2 hours during the activity.
Posted on Mar 17, 2026 - 10:18 SAST
Maintenance total duration: 4h 0m
Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 26.03 release.
Services impact: Acronis Services may become unavailable for up to 2 hours during the activity.
Posted on Mar 17, 2026 - 10:18 SAST