Mandatory Upgrades
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 2025 - 10:30 SAST
Scheduled - We’re reaching out to let you know that we are performing mandatory upgrades to our VDC hosting platform, starting today, 17 July 2025.

We apologise for the short notice and appreciate your understanding.

Please note this important information and what this means for you:

Each upgrade is tailored to your environment and upgrades will be done individually over the coming weeks.

You may experience a brief downtime of up to 15 minutes during your upgrade.

No action is required on your side, and no data loss is expected.

You will receive a personal notification at least one hour in advance of your scheduled upgrade.
These upgrades are part of our ongoing efforts to keep your services running smoothly, securely, and reliably.

If you have any questions, please don’t hesitate to contact our support team at vps@metrofilecloud.com or call 087 943 2278.
Jul 18, 2025 10:30 - Oct 16, 2025 10:30 SAST
Uptime over the past 90 days. View historical uptime.
Redstor Backup Operational
90 days ago
99.94 % uptime
Today
VPC Hosting Operational
90 days ago
100.0 % uptime
Today
VPS Hosting Operational
90 days ago
99.83 % uptime
Today
Backup and Protect Operational
90 days ago
100.0 % uptime
Today
Backup Web Console Operational
90 days ago
100.0 % uptime
Today
Backup Storage Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Everfiles Operational
90 days ago
100.0 % uptime
Today
S3 Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
99.24 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 20, 2025

No incidents reported today.

Aug 19, 2025
Everfiles Maintenance 19 August 2025
Completed - The scheduled maintenance has been completed.
Aug 19, 11:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 11:00 SAST
Scheduled - We will be undergoing Maintenance on our Everfiles platform to improve security.

All Everfiles services will be unavailable during the window.

Date: 19 August 2025
Time: 11:00
Length: 30 minutes
Aug 15, 13:14 SAST
Aug 18, 2025

No incidents reported.

Aug 17, 2025
Patch Management Phase 2 - 16th of August 2025
Completed - The scheduled maintenance has been completed.
Aug 17, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 18:00 SAST
Scheduled - Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.

Start Time: 18:00
End Time: 02:00
Total: 8hrs
Aug 4, 09:30 SAST
Aug 16, 2025
Patch Management Phase 1 - 15th of August 2025
Completed - The scheduled maintenance has been completed.
Aug 16, 02:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 18:00 SAST
Scheduled - Metrofile Cloud will be performing critical windows security patching on all IronTree hosted servers that opted in for patch management. Patching uses a large amount of resources during installation and usually reboots are required. Please check your systems after the patching cycle has completed and feedback to our support if you have any issues at vps@metrofilecloud.com.

Start Time: 18:00
End Time: 02:00
Total: 8hrs
Aug 4, 09:29 SAST
Aug 15, 2025
Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
Network Maintenance VPC Hosting
Completed - The scheduled maintenance has been completed.
Aug 7, 21:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 19:00 SAST
Scheduled - We will be performing network Maintenance tonight at 19:00 on a small section of our infrastructure.

We plan to have no downtime or disruptions on clients systems during this window.

Time: 19:00
Date: 07-08-2025
Length: 2hrs
Aug 7, 14:41 SAST
Acronis Web Console Maintenance Urgent
Completed - The scheduled maintenance has been completed.
Aug 7, 09:45 SAST
Verifying - Acronis has completed the migration, services are currently online. We are monitoring for the rest of the window.
Aug 6, 15:56 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:45 SAST
Scheduled - We have been notified by Acronis that their web console and authentication platform is currently being moved to a different Data Centre.

We are writing to inform you that Acronis will be migrating operations to a new data center to enhance data center and network performance. Migration is performed in stages and in this stage we will be migrating the management/platform layer of the data center you are currently using.

The process is planned to start on Aug 5th, 2025 and will last up to 48 hours.

Our team will continue to be on-site to oversee the transition and will continue to follow rigorous protocols to minimize any disruption to your services.

Impacted services:

All User interface and platform related services will not be available:

Management and backup console including any reporting, provisioning and integrations.
Cloud to Cloud backups for MS O365 and Gsuite and physical backup to cloud hosted/hybrid storages
Failover/Failback for Disaster Recovery
EDR/XDR alerts, investigation and response functionality including MDR
Remote monitoring and management (RMM) and Professional services automation (PSA)
Email and Collaboration apps security, Security Awareness training
Files Cloud and Notary

Physical backup, running DR and all agent base services will continue to operate:

Backup to local storage (SMB, network locations) of physical workloads
DR Primary servers and VMs in a failover status
EDR/XDR Antivirus and Antimalware
Data loss prevention as per the applied rules

The public IP range associated with the EU8 data center will change as a result.

Actions needed prior to the migration date:

Before the scheduled maintenance date, please make sure the outbound destination IP subnets listed above are allowed on your customers' firewalls to ensure uninterrupted cloud connectivity. Also, please keep the old destination IPs for a period of 90 days after the migration.


FQDN (CNAMEs)
Old IP address:
New IP address range:
agents-eu8-cloud.acronis.com
45.11.129.23
45.11.129.24
185.174.141.23
185.174.141.24
eu8-cloud.acronis.com
rs-eu8-cloud.acronis.com
cloud-wr-eu8.acronis.com
bc-eu8-baas.acronis.com
45.11.129.21
45.11.129.22
185.174.141.21
185.174.141.22
branded-eu8-cloud.acronis.com
45.11.129.67
45.11.129.68
185.174.141.67
185.174.141.68
fra4-repo.acronis.com
45.11.129.37
185.174.141.37

Once the migration has concluded, please check that all your services are up and running. No specific actions are required on your part.

Your partnership is invaluable to us, and we appreciate your understanding as Acronis improves the quality of our services.

As we host our own backup storage, backups should continue to run as per your backup plan, unfortunately no actions related to the web console will function during this 48 hour window.
Aug 5, 09:44 SAST
Aug 6, 2025
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